This page provide questions to several frequently asked questions and to help users understand more about our policies. In case you are still have questions, please contact us.

General questions: 1. Do the new policies apply on products purchased from other websites? 2. What are the support status for products that have been purchased before the promulgation of the new policies? Questions about online ordering: 3. How do I place an order online? 4. Is it secure to place an order online? 5. How do I pay for my order online? 6. I don't have a credit card. Can I pay in cash or by check? 7. How will the software be delivered? Is there any CD package? 8. I have finished my order but but received no confirmation email. Why? Questions about product license: 9. Where is the License Agreement for the product I want to purchase? 10. How can I get the license (serial number) for my product? 11. How long will it take me to successfully set up the program on my computer? 12. Why can't I install your program on another computer? 13. Can I use the original license key to reinstall your program? 14. How long can I legally use Audio4fun.com software?

Questions about support services: 15. What will I receive during the full support period? 16. How many update builds of the product can I acquire during my full support period 17. How can I know when the full support period for my product is going to expire? 18. How can I renew my product's support time? 19. What kind of support will I get if I renew the support time? 20. I can't find the download link of my products in the account you given me in your Support Center. Why? 21. What is the meaning of the mainstream support list? Questions about software upgrading: 22. I want to move on to the higher edition of my current product, what do I have to do? 23. I can't upgrade to the latest version of my product. Why? Questions about refunding: 24. Can I ask for a refund if the program is not as I expected? Questions about VIP member privilege: 25. I'm currently a VIP card holder; what is my VIP membership status according to your new VIP Member Policy? 26. With this new policy, what will happen when my VIP membership period ends? 27. When my VIP membership period ends, can I still use the programs I have installed? 28. How will I know that my VIP membership period is about to end? 29. If I want to continue my VIP membership, what do I have to do? Still cannot find the solution for your problem? Contact our Support Team here.

1. Do the new policies apply on products purchased from other websites? If you purchase an Audio4fun.com software product from a website that are not set up by Audio4fun.com, but it is a promoting channel of any of our affiliates, our policies are still applied to your products. 2. What are the support status for products that have been purchased before the promulgation of the new policies? The new policies were promulgated on 19 May 2010. Current customers who have purchased our products prior to that day will receive a further twelve-month full support period for each purchased products - if that product is still in our mainstream support list. That measn the full support period for your purchased products will be ended on 19 May 2011. Please check if your product is in our mainstream support list. 3. How do I place an order online? Please follow these steps: 1. Go to the order page of the product, click the BUY NOW button under the product box, you will be lead to the product purchasing page on Avangate. 2. Fill in information in the Order Information section, then click the Order now button to continue. 3. The next page will allow you to specify your shopping cart, and provide your purchase details. When you are done, click the Place Secure Order button to continue. 4. You will be ask to recheck your order information again, if all is correct, click the Complete Secure Order button. As soon as your order is released, an email with instructions to get the download link and license of the product will be sent to you. Note: The email address you declared in the order form is the address we will send our email to. So please check it carefully before you finish your order.

4. Is it secure to place an order online?

Rest assured that we provide a secure online purchasing system that guarantees none of your personal information will be shared with any other parties.

When you purchase a product from Audio4fun.com, your information will be collected by us, Audio4fun.com, and by our online retailer Avangate . The details of your personal information are kept of top confidential and we only use them for further support you in the future. You can rest assured about that because:

- According to our Privacy policy, we collect your information for the convenience of further support for your product, and will not provide your information to any third party.

- The information about you, your email, address, credit card number while being processed by Avangate is totally encrypted. Avangate is known as a leader in providing secure e-commerce processing services and online credit card processing.

5. How do I pay for my order online?

Several types of offline payment methods are accepted at our store:

- Online Credit Card

- PayPal

- Bank/Wire transfer

- Check / Money Order

- Fax - credit card

6. I don’t have a credit card. Can I pay in cash or by check?

Yes, we also support check/money order.

During your ordering process, when you come to the Payment Information section, choose Check/ Money Order as the payment method and continue as usual.

When you are done, send the money or check to the provided address. As soon as your money arrives, the order will then be released, an email with with instructions to get the download link and license of the product will be sent to you.

7. How will the software be delivered? Is there any CD package?

- Delivery is mainly made via download from the Internet. As soon as your purchase is completed, an email with instructions to get the download link and license of the product will be sent to you.

- If you would like to receive a hard copy of the software (i.e: a copy of the product in a CD), please choose the "Extended download service." This option will come with an additional fee of $12.50.

However, as we do made bug fixing and feature enhancement on the product periodically, new product build updates of the same version will be available for download with fixed bugs and/or added features. Therefore, the CD will be soon out of date, and download from the Internet is recommended to keep your software fresh.

Do not worry about having no backup of the program. Whenever you need to reinstall it or have any problems, simply contact our Support Team, we will be right at your service

8. I have finished my order but received no confirmation email. Why?

Normally, after you complete the order process successfully, you will see the order confirmation right on the web page, and in a minute the instruction email will be delivered to your mailbox. If you receive no confirmation email, it is possible that:

- You have mistyped the email address.

- Your account has a fatal error and won't receive new mails.

- Our emails have been blocked by your spam filter.

- Our emails have gone to your Bulk mail folder (please check your Bulk/Spam mail folder).

In this case, please do not hesitate to contact us. Remember to provide a valid alternate email address where we can reach you.

9. Where is the License Agreement for the product I want to purchase?

The License Agreement for each product is included in the product's installation file. In order for the installation process to be completed, you will be reminded to read and accept the agreement. When the installation process is done, the agreement will then be present in the installation folder of the product under the name "license.txt."

10. How can I get the license (serial number) for my product?

Please follow these steps:

Log in your account at our Support Center:

- On the left menu, click the Your Products link

- Click on the product name in the list

- Follow the Installation Instructions on the product's license page.

11. How long will it take to set up the program on my computer?

It depends on the payment method you have chosen during the ordering process.

Online Credit Card is recommended because this is the fastest and most convenient way to get a product. If there is no problem with your credit card, and if you have a broadband connection, it will take only 15 minutes for the order to be completed and for you to install the software onto your PC. However, now and then it may take more time due to a few extra procedures of our retailer. If this is the case, your order will be pending and will be processed within about one business day.

12. Why can’t I install the program on another computer?

Due to security reasons and our End-User License Agreement, the Serial Number (or the License) that you receive from us can only be used on one (1) computer.

Audio4fun.com encourage customers to purchase a multi-license product in case you need to install the software program onto several computers at the same time for your convenient of management and economical aspect. We offer a discount price on purchasing a multi-license product. If you want to set up the program on two (2) computers or more, please contact us to place a mul-tilicense product. This will help you save from 20% to 40% the budget to buy the same number of single products.

Please refer to the Multi-Licensing section of the Sales Policy to review the details.

13. Can I use the original license key to reinstall the program?

Normally, re-installing the program won't require you to re-activate the license. So you can use the original license key to reinstall it. However, if your computer has change(s) in its hardware configuration (for example when you replace your mainboard, or update the BIOS information) re-installation of the program might require another license activation. In this case, please contact our support team to help you reset the license.

During your product's full support period, you may ask for license resetting three times.

Please refer to the Software License Resetting section of the Customer Care Policy to review the details.

14. How long can I legally use Audio4fun.com software?

The license you have activated for your product is a lifetime license. There is no restriction in the using time. However, the support period for your product will be limited to 12 months according to our Sales policy. Please read the next question for details on the customer support services for the each purchased product.

15. What will I receive during the full support period?

For 12 continuous months from the day of your product's purchase, you will receive the customer care services and technical support services, including:

(1) Software re-downloading at any time, and

(2) Software build updating of the product (new build update) upon availability, and

(3) Request for license resetting, and

(4)Receipt of any version upgrading of the product, if available within the covered support time, and

(5) Full technical support for the product.

You will also have a free account at our Support Center that gives you access to your product's download link, product license information, and our technical question database that contains questions from other customers that have already been solved by our Customer Support team.

16. How many update builds of the product can I acquire during my full support period?

According to the Software Build Updating part of the Customer Care Policy, you will be entitled to update to all new builds of the product that are available during your full support period

17. How can I know when the full support period for my product is going to expire?

There will be a reminding message in your account at our Support center. Our Customer Support team will also send you an email about this. It is advised that you extend the support time before its expiration day for your most convenient of use of the products. Furthermore, we often offer discounts for early support service extension.

18. How can I renew my product's support time?

You will need to purchase the Full Support Service pack for just $19.95. To access the purchase page of this pack, you can either:

- Follow the included link and instructions in the reminding email that our Customer Support team send to you, or

- Log in your account in our Support Center and follow the instructions of the notice message about the expiration.

You might also contact us via this form with the subject "Support Service Renewal" to ask for support on the renewal of your product's support services.

19. What kind of support will I get if I renew the support time?

You will receive full support services for 12 more months for all your purchased products. The included services are like those available during the full support period. Please review this faq for details.

20. I can't find the download link of my products in the account you given me in your Support Center. Why?

Please first check the support time end date of your account. This information is presented at the top of the left menu in your account. When your support period is expired, all download links will not be available in your account anymore. The account will only store license information of your purchased products. You will need to renew your support time to get the download links again. Please read the other questions about service renewal matter above.

If your support period hasn't expired yet, but you still can't find the download link, please contact our support team.

21. What is the meaning of the mainstream support list?

This is the list of Audio4fun.com’s products that are currently qualified for support services from our Customer Care team. Products which are not in this list will not be eligible for support requests. To see the full list, click here.

22. I want to move on to the higher edition of my current product, what do I have to do?

According to our Sales Policy, an edition upgrading is not freely included in our support services. You will need to pay a fee for this. However, we often offer discounts for edition upgrades. Please visit the upgrade page, fill in your Order ID and registered email, the discount offer will be sent to your email address.

23. I can't upgrade to the latest version of my product. Why?

It is because your support period has ended.

In this case, if you want to upgrade to the latest version, you will need to apply for a support service renewal. The renewal fee is just $19.95, but it will extend the support time for 12 more months for all the products your have purchased. Please read this faq to know how to renew the support agreement.

24. Can I ask for a refund if the program is not as I expected?

Yes, you can. But if you wish to, please make it soon within 30 days from the day you purchase the program. Please understand that your refund request will be reviewed by our customer support team, we accept refunding for certain reasons stated in our Refund policy. Please also read the FAQ about the minimum system requirements for the product you intend to buy. Click here to go the the FAQ page.

Many software publishers do not accept a refund request if the license of the product was revealed to the customer by any means or any ways. But because we want to offer users more choice, even though we provide you with the download link and license of the full program very soon after you finish your purchasing process, we still accept refunding if appropriate.

25. I’m currently a VIP card holder; what is my VIP membership status according to your new VIP Member Policy?

The new VIP membership policy was promulgated on 28 May 2010.

Current VIP card holders of Audio4fun.com will receive a further eighteen-month VIP membership period. That means your VIP Membership will be ended on 28 November, 2011.

Please refer to our current VIP Member Policy to review the details of your rights and obligations as an Audio4fun.com VIP member.

26. With this new policy, what will happen when my VIP membership period ends?

In that case, your VIP account will not be accessible, and the premium privilege for the support services will be removed. You still can use the products you have installed into your computer, but no further support is available for the products.

Please consider extending the VIP membership before its expiration.

27. When my VIP membership period ends, can I still use the programs I have installed?

Yes, you can. The license provided for each product is a life-time one.

28. How will I know that my VIP membership period is about to end?

There will be a reminding message in your VIP account control panel. Our Customer Support team will also send you an email about this.

29. If I want to continue my VIP membership, what do I have to do?

You must apply for a new one; it’s a quick and easy process. Please follow the included link and instructions in the reminding email that our Customer Support team send to you.

Your previous VIP account will be kept in our database along with all of your product information for the following 6 months after your VIP membership expires. We encourage you to apply for the new VIP membership during this time because this will reduce the steps to take for both you and us. At our side, we only need to open the account again to you, and you will not need to update your account info.

After six months, the information in the account will be deleted, so if you purchase a VIP card after this time, you will be assigned a new account.