Unlike the Free version whose features are limited for basic usage with some preset nickface and nickvoice, the Pro Version gives you full access to all features of AV Webcam Morpher including a huge library of up to 30 nickfaces, voice changing feature, background changing module, etc. You can fully control your web camera video in cyberspace.

Especially, once making a purchase, you become our Valued Member, who will enjoy a full and lifetime technical support for your software, freely upgrade to higher versions of our Webcam Morpher later on as well as many wonderful gifts and benefits from Audio4fun Community.

1-2.  How do I pay for my order?  Top

A wide range of online and offline payment methods are accepted at our store:

- Online Credit Card (Visa, MasterCard, American Express, or Discover)
- PayPal
- Fax (credit card)
- Phone
- Check / Money Order
- Bank / Wire Transfer
- Invoice
- Purchase order

1-3. Is it secure to place an order online?  Top

Rest assured that we provide a secure online order processing system that guarantees none of your personal information will be shared with any other parties. We only collect and keep these details for your own sake so that we can support you in the future.

Further information on our privacy policy can be found at http://www.audio4fun.com/privacy.htm

1-4.  How do I place an order?  Top

Step 1: Go to our order page at http://mp3-player.audio4fun.com/order.htm and choose your favorite product.
Step 2: Click BUY NOW on the on the desired item.

Step 3: The online order page now comes up. Click Order Now at the bottom.

Step 4: Make sure you have selected the correct product by reading the description and delivery method. Enter the quantity of the product that you wish and then click on Buy Now.

Step 5: Fill in your personal details including name, company, phone number, email address, billing name (enter the credit card holder's name for credit card purchases), and address.

Step 6: Fill out all required information and choose a payment method.

Step 7: Click on "Continue".
Step 8: Please review the confirmation page that appears next as it will show your final price and any price breakdown. If you are ready to complete your order then click on "Place Your Order".
Step 9: Our system will generate a screen showing your order number and payment instructions. If paying by credit card online, this final screen will be your "Transaction Receipt."

1-5. What is Extended Download Service? Top

This download service provided by Regnow to ease any download problem with your purchased program. With this service, any purchase of your digital product will be kept on server for ONE FULL YEAR. You'll gain peace of mind knowing that your program is stored and ready for you to download again [for FREE] at your convenience once your computer is up and running again.

Yet, this is not a must. You can always download your purchased digital product again right from our site and at any time of your convenience. Whenever you need to reinstall it or have any problems, simply contact us at http://www.audio4fun.com/customer-care.php. We will be right at your service.

To exclude this service (Extended Download Service) from your order, please just simply click on the trash icon next to "Extended Download Service ".

1-6.  I don’t have a credit card. Can I pay in cash or by check?  Top

Yes, you can. Please follow these steps:

- Pick up the product that you wish to buy at http://mp3-player.audio4fun.com/order.htm.
- Click BUY NOW.
- The online order page now comes up. Click Order Now at the bottom.

-  Enter all necessary information and select Check / Money Order as the payment method.
- Send the money or check to the provided address. As soon as your money arrives, the order will be released, and the Pro Version will be emailed to you at once.

1-7.  How will the software be delivered? Is there any CD package?  Top

Delivery is mainly made via download from the Internet. As soon as your purchase is completed, the Pro Version and a license key will be sent to your mailbox. However, a CD package is also available with an additional $12.50. If you would like to receive a hard copy of the software, check the "Get it on CD" option on the order page. Next, complete your purchase, download the software and relax, your backup copy will arrive in the mail shortly:

Yet, it is not compulsory to purchase the CD. Because we always work hard to improve our products, new versions will be periodically released with fixed bugs and added features. Therefore, the CD will be soon out of date, and download from the Internet is recommended to keep your software fresh. Do not worry about having no backup of the program. Whenever you need to reinstall it or have any problems, simply contact us at http://www.audio4fun.com/customer-care.php.We will be right at your service.

1-8.  How long will it take me to successfully set up the program on my computer?  Top

Your payment method decides how long your order will be processed. Online Credit Card is recommended because this is the fastest and most convenient way to get a product. If there is no problem with your credit card, and if you have a broadband connection, it will take only 15 minutes for the order to be completed and for you to install the software onto your PC. However, now and then it may take more time due to a few extra procedures of our retailer. If this is the case, your order will be pending and will be processed within about one business day.

1-9.  I have ordered the Pro Version but received no confirmation email.  Top

Normally, after completing the ordering process, you will see an order confirmation right on the web page, and in a minute instruction emails will be delivered to your mailbox. If you receive no email confirmation, it is possible that:

- You have mistyped the email address.
- Your account has a fatal error and won't receive new mails.
- Our emails have been blocked by your spam filter.
- Our emails have gone to your Bulk mail folder.

In this case, please do not hesitate to contact us. Remember to provide a valid alternate email address where we can reach you.

1-10.  How can I claim a refund and get my money back?  Top

Our refund policy guarantees that you can get your whole money back within 30 days from the date of purchase. Below is our refund policy:

Full refund will be processed in the following cases:

- If you accidentally bought the software more than once.

- When your credit card was used to place the order without your permission.

- When your problems in using our products remain unsolved after you have followed exactly our instructions.

- When you stably encounter an error which is preventing you from using our software properly, and if we are not able to correct the error within an acceptable period of time.
NOTE:  In this case, the refund is only made after we receive detailed information about your error, requested by our support staff, such as screenshots of error messages, log files, detailed descriptions of your actions, file samples, etc.

Refund request will be declined in the following cases:

- When the refund request reaches us beyond 30 days after the date of purchase.

- When you do not reply our email and confirm your request within the 14 days from the first day you claim for the refund.

- When you demand a refund immediately after buying the software.

- When you inform us about changing your decision to buy the software, saying you has uninstalled it and is not going to use it without giving any particular reasons.

- When reasons which prevent you from proper using of our software are stated clearly on our official site. (For example, if you request a refund due to the absence of features which we never claimed to provide and which are not listed in the feature list for our software).

- If your configuration does not meet our recommended system requirement that stated in our FAQ 1-10 (i.e. our software does not support your hardware or Operating System, e.g. Macintosh, Windows XP 64-bit, Vista 64-bit, or external CD/DVD writer). Therefore, it is strongly recommended that you read our FAQ pages carefully before making the purchase.

1-11.  What is the recommended system requirements for AV Webcam Morpher?  Top

- Microsoft Windows XP SP2 / Vista (32 bit) operating system.

- Full-duplex soundcard.

- 1600 MHz CPU or higher compatible processor.

- 512 RAM
- 45 MB hard disc space.

- Microphone and headphones (speakers).
- Web camera (optional).

- Latest version of DirectX and

- Latest drivers for your video card installed.

Please notice that this software supports neither Windows 64-bit nor OS X of Macintosh.