GENERAL QUESTIONS
1-1. Why should I buy the Full Version?
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Unlike the limited Demo, the Full Version gives you
a full access to all features of AV Voice Changer
Software so that you can enjoy it without any
limitation. With a license key, you can:
- Choose any preset “nickvoice” from the nickvoice
library and be anyone that you want to be.
- Freely adjust the Pitch & Timbre as well as other
settings until getting the desired voice output.
- Record as long as possible.
- Apply and combine as many effects as possible to
create and save your own effect layouts to make your
voice more amazing.
- Add new voices of your buddy, sweetie, idol, etc. to
the sample voice list of the Voice Comparator to compare
and simulate.
- Fully control all functions of the program.
- Instantly change your voice into
sample voice
- Free download all add-on packages of
nickvoices and
effects (VCS Diamond only).
- Instantly change your voice into sample voice and with
Parody Maker (VCS Diamond only).
Especially, once making a purchase, you become our
Value Member, who will enjoy a full and lifetime
technical support for your software as well as many
wonderful gifts and benefits from Audio4fun Community.
1-2. How do I pay for my order?
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A wide range of online and offline payment methods
are accepted at our store:
- Online Credit Card
- PayPal
- Fax
- Phone
- Check / Money Order
- Bank / Wire Transfer
1-3. Is it secure to place an order online?
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Rest assured that we provide a secure online order
processing system that guarantees none of your personal
information will be shared with any other parties. We
only collect and keep these details for your own sake so
that we can support you in the future.
Further information on our privacy policy can be
found at
http://www.audio4fun.com/privacy.htm
1-4. How do I place an order?
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- Go to our order page at
http://mp3-player.audio4fun.com/order.htm and choose
your favorite product.
- Click BUY NOW.
- The online
order page now comes up. Click Order Now at the
bottom.
- Fill out
all required information and choose a payment method.
- Press
Place Your Order at the end of the page and continue
to complete the purchase. As soon as your order is
released, the Full Version and a license key will be
sent to you via email at once.
1-5. I don’t have a credit card. Can I pay in
cash or by check?
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- Pick up the product that you wish to buy at
http://mp3-player.audio4fun.com/order.htm.
- Click BUY NOW.
- The online order page now comes up. Click
Order Now at the bottom.
-
Enter all necessary information and select Check /
Money Order as the payment method.
- Send the money or check to the provided address. As
soon as your money arrives, the order will be released,
and the Full Version will be emailed to you at once.
1-6.
How will the software be delivered? Is there any CD
package?
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Delivery is mainly made
via download from the Internet. As soon as your purchase
is completed, the Full Version and a license key will be
sent to your mailbox. However, a CD package is also
available with an additional $12.50. If you would like
to receive a hard copy of the software, check the "Get
it on CD" option on the order page.
Yet, it is not compulsory to purchase the CD. Because
we always work hard to improve our products, new
versions will be periodically released with fixed bugs
and added features. Therefore, the CD will be soon out
of date, and download from the Internet is recommended
to keep your software fresh. Do not worry about having
no backup of the program. Whenever you need to reinstall
it or have any problems, simply contact us at
http://www.audio4fun.com/customer-care.php.We will
be right at your service.
1-7. How long will it take me to successfully
set up the program on my computer?
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Your payment method
decides how long your order will be processed. Online
Credit Card is recommended because this is the fastest
and most convenient way to get a product. If there is no
problem with your credit card, and if you have a
broadband connection, it will take only 15 minutes for
the order to be completed and for you to install the
software onto your PC. However, now and then it may take
more time due to a few extra procedures of our retailer.
If this is the case, your order will be pending and will
be processed within about one business day.
1-8. I have ordered the Full Version but
received no confirmation email.
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Normally, after completing the ordering process, you
will see an order confirmation right on the web page,
and in a minute instruction emails will be delivered to
your mailbox. If you receive no email confirmation, it
is possible that:
- You have mistyped the email address.
- Your account has a fatal error and won't receive new
mails.
- Our emails have been blocked by your spam filter.
- Our emails have gone to your Bulk mail folder.
In this case, please do not hesitate to
contact us. Remember to provide a valid alternate
email address where we can reach you.
1-9.
How can I claim a refund and get my money back?
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Our refund policy guarantees that you can get your
whole money back within 30 days from the date of
purchase. Below is our refund policy:
Full refund will be processed in the
following cases:
- If you accidentally bought the software more than
once.
- When your credit card was used to place the order
without your permission.
- When your problems in using our products remain
unsolved after you have followed exactly our
instructions.
- When you stably encounter an error which is
preventing you from using our software properly, and if
we are not able to correct the error within an
acceptable period of time.
NOTE: In this case, the refund is only made
after we receive detailed information about your error,
requested by our support staff, such as screenshots of
error messages, log files, detailed descriptions of your
actions, file samples, etc.
Refund request will be declined in the
following cases:
- When the refund request reaches us beyond 30 days
after the date of purchase.
- When you do not reply our email and confirm your
request within the 14 days from the first day you claim
for the refund.
- When you demand a refund immediately after buying
the software.
- When you inform us about changing your decision to
buy the software, saying you has uninstalled it and is
not going to use it without giving any particular
reasons.
- When reasons which prevent you from proper using of
our software are stated clearly on our official site.
(For example, if you request a refund due to the absence
of features which we never claimed to provide and which
are not listed in the feature list for our software).
- If your configuration does not meet our recommended
system requirement that stated in our FAQ 1-10 (i.e. our
software does not support your hardware or Operating
System, e.g. Macintosh, Windows XP 64-bit, or external
CD/DVD writer). Therefore, it is strongly recommended
that you read our FAQ pages carefully before making the
purchase.
1-10. What is the recommended system
requirements for AV Voice Changer Software?
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- Windows 2000/XP sp2/VISTA (32bit) operating system.
- Full-duplex soundcard.
- Pentium III or higher compatible processor ( 2.4 GHz
CPU or better for Diamond edition).
- Headset (instead of a microphone and speakers
separately) .
- 100 MB hard disc space.
Please notice that this software does not support
Windows XP 64-bit, VISTA 64-bit, OS X of Macintosh.
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