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FAQs on AV Voice Changer Software
 
GENERAL QUESTIONS
     
FAQs ON VOICE CHANGER SOFTWARE
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GENERAL QUESTIONS

Find answers to your questions regarding AVnex's Voice Changer Software download, purchase, usages, plug-ins, and upgrades.

Tip of the day:
- Go to
http://babelfish.altavista.com/tr to translate this content to other languages.
- Voice Changer Software
is now available in 3 editions. View features and pricing comparison chart.

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1-1. Why should I buy Full version?
1-2. How do I pay for my order?
1-3. Is it secure to place an order online?
1-4. How do I place an order?
1-5. I don’t have a credit card. Can I pay in cash or by check?
1-6. How will the software be delivered? Is there any CD package?
1-7. I have ordered the Full Version but received no confirmation email.
1-8. How can I get the license (serial number) for my Voice Changer Software?
1-9. Why do I have to had a Make4fun account to get the license?
1-10. How long will it take me to successfully set up the program on my computer?
1-11. How can I claim a refund and get my money back?
1-12. What are the recommended system requirements for AV Voice Changer Software?
   

Still cannot find the solution for your problem? Contact our Support Team here.

GENERAL QUESTIONS


1-1Why should I buy the Full Version?

Go Up

Unlike the Demo version, the Full Version gives you a full access to all features of AV Voice Changer Software so that you can use the program without any limitation. With a license key, you can:

- Choose any preset voice settings, known as nickvoices, from the nickvoice library to become anyone you want to.

- Freely adjust the pitch & timbre of your voice as well as other settings until you have the desired voice output.

- Record audio files as long as possible.

- Apply and combine as many effects as possible to create special audio result, and save your customized effect layouts for later use.

- Load unlimited number of your friends' voices, your sweetie's voice, or your idols' voices, etc. to the Voice Comparator to expand the sample voice list, and do simulating of those voices.

- Fully control all functions of the program.

- Instantly change your voice into sample voice.

- Freely download all add-on packages of nickvoices and effects (for VCS Diamond only).

- Instantly change your voice into sample voice and with Parody Maker (for VCS Diamond only).

Especially, once making a purchase, you become our Value Member, who will enjoy a full and lifetime technical support for your software as well as many wonderful gifts and benefits from Audio4fun Community.

1-2How do I pay for my order?

Go Up

A wide range of online and offline payment methods are accepted at our store:

- Online Credit Card

- PayPal

- Bank/Wire transfer

- Check / Money Order

- Fax - credit card

- Invoice

1-3Is it secure to place an order online?

Go Up

Rest assured that we provide a secure online order processing system that guarantees none of your personal information will be shared with any other parties. We collect and keep the details of your personal information of top confidential and we only use them for further support you in the future.

For more information on our privacy policy, please visit our Privacy page.

1-4How do I place an order?

Go Up

- Go to the product detail page, click the BUY NOW button to visit the online order page.
- Click the BUY NOW button on the order page, you will be lead to the order processing page.

- Fill out all required information and choose a payment method.

- Press the Order now button at the end of the page and continue to complete the purchase.

As soon as your order is released, an email with the Full Version download link and instructions on getting the license key will be sent to you.

Note:
-
The email address we send the mail to will be the one you declared in the order form.

- Go to our product page to choose the product you want, click the Learn more link to visit the detail page of the product.

1-5I don’t have a credit card. Can I pay in cash or by check?

Go Up

Yes, we also support check/money order.

- Go to the product detail page, click the BUY NOW button to visit the online order page.

- Click the BUY NOW button on the order page, you will be lead to the order processing page.

- The online order page now comes up. Click the Order now button at the bottom.

-  Enter all necessary information and select Check/ Money Order as the payment method.

- Send the money or check to the provided address. As soon as your money arrives, the order will then be released, an email with the Full Version download link and instructions on getting the license key will be sent to you.

1-6How will the software be delivered? Is there any CD package?

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- Delivery is mainly made via download from the Internet. As soon as your purchase is completed, an email with the Full Version download link and instructions on getting the license key will be sent to you.

. If you would like to receive a hard copy of the software (i.e: a copy of the product in a CD), please check the "Get it on CD" checkbox on the order page. This option will come with an additional fee of $12.50.

However, as we do made improvements on the product periodically, new updates of the same version will be available for download with fixed bugs and/or added features. Therefore, the CD will be soon out of date, and download from the Internet is recommended to keep your software fresh.

Do not worry about having no backup of the program. Whenever you need to reinstall it or have any problems, simply contact our Support Team, we will be right at your service.

1-7I have ordered the Full Version but received no confirmation email.

Go Up

Normally, after completing the ordering process, you will see an order confirmation right on the web page, and in a minute instruction emails will be delivered to your mailbox. If you receive no email confirmation, it is possible that:

- You have mistyped the email address.
- Your account has a fatal error and won't receive new mails.
- Our emails have been blocked by your spam filter.
- Our emails have gone to your Bulk mail folder.

In this case, please do not hesitate to contact us. Remember to provide a valid alternate email address where we can reach you.

1-8How can I get the license (serial number) for my Voice Changer Software?

Go Up

Log in your account at Make4fun (see FAQ 1-9 to know why you should have a Make4fun account), go to the Control panel, follow the Get FULL/PLUS license link on the left menu of the Control panel, choose your product and follow the instructions on the product's license page.

1-9Why do I have to had a Make4fun account to get the license? Go Up

We integrated our support system into Make4fun system in October, 2008. Since then we have significantly improved our library of information into our database, including FAQs, How-to’s, User Manuals, support links, and many more.

These are your benefits when you’re a Make4fun member:

- The license information of all the products that a user owns will be administered by the Make4fun account’s Control panel. Through this stored information, users will be free from all the paper work or back up tasks over the license(s) of Avnex’s products(s). Each time you need to take back the license info for the product(s), just log in your Make4fun account.

- As owner of our product(s), you will have a Premium membership at Make4fun, which then entitles you to fully use all following privileges: retrieving, managing license(s) of current version of the product(s); easily upgrading the license for the next upgrade of the product(s); and getting premium support at Make4fun (which directly connects to our Support team).

- The Make4fun account’s Control panel also assists you in getting the Free key for the demos or free products in our stores.

- There is a lot of fun from Make4fun: Downloading, sharing, uploading ring tones, funny clips, funny stories at Make4fun community corner, etc.

So, if you own any of our products, but do not have a Make4fun account yet, please register . This will help you get better support from us.

1-10How long will it take me to successfully set up the program on my computer?

Go Up

Your payment method decides how long your order will be processed.

Online Credit Card is recommended because this is the fastest and most convenient way to get a product. If there is no problem with your credit card, and if you have a broadband connection, it will take only 15 minutes for the order to be completed and for you to install the software onto your PC. However, now and then it may take more time due to a few extra procedures of our retailer. If this is the case, your order will be pending and will be processed within about one business day.

1-11How can I claim a refund and get my money back?

Go Up

Our refund policy guarantees that you can get your whole money back within 30 days from the date of purchase when your refund request meets the conditions below:

Full refund will be processed in the following cases:

- If you accidentally bought the software more than once.
- When your credit card was used to place the order without your permission.
- When your problems in using our products remain unsolved after you have followed exactly our instructions.
- When you stably encounter an error which is preventing you from using our software properly, and if we are not able to correct the error within an acceptable period of time.
Notes: In this case, the refund is only made after we receive detailed information about your error, requested by our support staff, such as screenshots of error messages, log files, detailed descriptions of your actions, file samples, etc.

Refund request will be declined in the following cases:

- When the refund request reaches us beyond 30 days after the date of purchase.
- When you do not reply our email and confirm your request within the 14 days from the first day you claim for the refund.
- When you demand a refund immediately after buying the software.
- When you inform us about changing your decision to buy the software, saying you has uninstalled it and is not going to use it without giving any particular reasons.
- When reasons which prevent you from proper using of our software are stated clearly on our official site. (For example, if you request a refund due to the absence of features which we never claimed to provide and which are not listed in the feature list for our software).
- If your configuration does not meet our recommended system requirements that stated our FAQ 1.12.
i.e.
our software does not support your hardware or Operating System, e.g. Macintosh, Windows XP 64-bit, Windows Vista 64-bit, or external CD/DVD writer). Therefore, it is strongly recommended that you read our FAQ pages carefully before making the purchase.

1-12What is the recommended system requirements for AV Voice Changer Software?

Go Up

- Windows XP 32 bit / 64 bit, VISTA 32 bit operating systems.

- Full-duplex soundcard.

- Pentium III or higher compatible processor ( 2.4 GHz CPU or better  for Diamond edition).

- Headset (instead of a microphone and speakers separately) .

- 100 MB hard disc space.

Please notice that this software does not support  Windows 2000, VISTA 64-bit, Mac OS X.

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