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Welcome to Audio4fun Online Support. We follow up on any problems that you experience
with AVnex's products.
Please read our FAQ page about our
Customer Care and
Technical Support
policies first to understand about the services
we provide along with our products. |
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Should you meet any problem with the ordering
process or the checkout process at Regnow.com (our partner in processing
orders), please check the
billing problem page to see if your
issue can be solved by the solutions available
on the page. If your problem is not listed
there, please contact our
technical support team.
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Renew your product's license is essential for
your benefits, it gives you the right to
continue getting
updates of the product, free upgrade to one
new version of the product (if is available
during your support time), and receiving the full
support services from us. To understand more
about license renewal, please take a look at our
FAQs.
If you want to renew your product's license,
please contact us via
this form
with the subject "Renew License."
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Should you need a multi-license for your
computers, please contact our support team via
this form
with the subject "Multi-License" and please
state clearly the product name and the number of license you need.
To understand more about
license renewal, please take a look at
this FAQ
about the license terms for our products.
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For the purpose of better suiting the needs of our valued customers, we periodically release
new versions and program builds for our software products.
The product upgrading/updating will follow the
terms in our Customer Care policy, please
take a look at
these FAQs
for details.
Should you need any support for this matter,
please contact us via
this form with the subject "Upgrade Version"
or "Update Build" accordingly.
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In case you want to upgrade the edition of your
current product, from Voice Changer Software
GOLD to Voice Changer Software
DIAMOND for example, please contact us
via
this page.
Should you need any further support for this
matter, please contact us via
this form with the subject "Upgrade
Edition."
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Should you want to apply for an extended support
service for a product, please contact our support team via
this form
with the subject "Extended Support
Service" and please state clearly your
name, your product name, its version, and the
product's order ID. Before contacting us, please
check if your product is still in
our mainstream support list, then take a look
at our
FAQ page about this kind of support service.
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Our refund policy guarantees that you can get your entire purchase price refunded within 30 days from the date of purchase, under certain conditions.
Before contacting our support team regarding
refunding the product, please understand some
matter about our
Refund policy.
When you have finally decided to request for a
refund, please contact us via
this form with the subject "Refund."
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These are the most frequently ask
questions by users around the world, all are regarding the downloading,
installing, purchasing, functioning of our
products, and about the policies applied to our
products. There are also questions about the
differences between different editions of the
products.
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Go to our FAQ pages. |
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We have a free technical guiding system of
several
free online tutorials
for the products presented by AVnex. In many tutorials, you also find several
ready-to-use samples of settings or final results we have made with
our products. Please visit the pages once in a
while to keep up with our new tutorials.
If you need more information
on the tutorials,
send us your inquiry.
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Join
our Forum today and join fellow members to
discuss various topics on Audio4fun products,
give comments on any products you have used and
suggest more features to come in the next
releases as your demands. Your comments and
feedbacks are highly appreciate. So join us
now.
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The support services we provide to our customers
are to help you with any problem you encounter
during the time you use our products, and to
make the most value from our products. Before
contacting our support team, please take a look
at our
FAQ
pages to know if you can find an
answer for your matter there. If not, simply
contact our technical support team by one of the
options below:
»»» Should your issue be sophisticated or long in
depicting, please fill in our
online support
form as complete as possible to insure the
fastest and most accurate solution to your
problem. Our support team will reply to you
in soonest time (usually from 24-48 hours).
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Click
here to fill in the form.
»»» Should you need immediate support, please use
our live chat support system: from 7PM to 11PM
(Eastern Time).
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Click here to
chat directly with our customer support
team.
»»» Call us at anytime:
* US-Canada toll free:
1-866-259-2268
Note: Toll-free phone line is
applicable for callers from US and Canada only.
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