Please claim for a refund soon within 30 days from the day of purchase

Refund policy

Last updated: 06 May 2013's refund policy guarantees that you can get your entire purchased product price refunded within thirty (30) calendar days from the date of purchase, under certain conditions, specifically as detailed below:

  • You contact our support team via this form to request a refund within thirty (30) calendar days from the date of your purchase;

  • You can provide us with identifiable information from your order as shown in our form, including, but not limited to: order number and last four (4) digits of the credit card number used for the purchase;

  • You state clearly in the form your reason(s) for requesting a refund;

  • Your reason(s) for a refund does not violate the Refund Accepted section (1) and does not fall into any of the cases in the either Refund Rejected section (2) or Refund Is Not Applicable section (3) below;

  • You request a whole refund on the purchased product;

  • You reply to our reply email and confirm your request within seven (7) calendar days from the day you receive our email;

  • Refund will be made to the credit card that was used for the purchase;

  • You will receive a full refund for the purchase price, excluding any and all extra fees for any additional services you had selected to include with your purchase;

  • Refund will be made within seven (7) business days from the day your refund request is accepted;

  • Upon receiving your refund you must uninstall any software products for which you no longer possess a valid, purchased license. reserves the right to disable any product keys, and/or serial numbers/licenses issued to you for the refunded products;

  • Refunded programs will retain no rights for requesting any kind of support services or further download and add-on download or use from regarding that purchased product;

  • If your software was not purchased through the store, but through a 3rd party, it must be returned to the 3rd party and is subject to the return/refund policies of that vendor;

  • VIP members will follow the terms & conditions in the VIP Member Policy.

(1) Refund Accepted

A full refund will be processed quickly in the following cases:

  • If you accidentally bought the software more than once.

  • When your credit card was used to place the order without your permission.

    Please note this will be thoroughly investigated by our retailer Avangate.

(2) Refund Rejected

Your refund request will be rejected for any of the following cases:

  • When the refund request reaches us after thirty (30) calendar days from the date of purchase.

  • When you do not reply to our email, confirming your request within the seven (7) calendar days from the day of receive our email.

  • When you have failed to include all the required information as stated above regarding you order information, or to specify an appropriate reason for your refund request.

  • When you apply for a refund directly from Avangate without following the process as stated above at the beginning of this Refund Policy.

  • When you request a partial refund of the purchased product. For example you purchase a pack of two or more software programs and request a refund for just one software product in the pack.

  • When you request a refund for a product that can not work independently on its own like add-ons, skins, etc.

  • When you request a refund for the purchased product for the lack of a part/feature/function that was not originally claimed to be included or additionally included with the products, for example add-ons, skins, etc.

  • When you request a refund for a support service renewal - Read the Support Service Renewal terms for details.

  • When you request a refund after completing an application for our extended support services for your purchased product - See the Extended technical support services section in our Sales Policy.

  • When your reason(s) for refund has been solved or mostly solved through the support of our Customer Support team.

  • When you request a refund immediately after purchasing the software.

  • When you inform us about changing your decision of purchasing the software, that you have uninstalled it and are not going to use it, without giving us any particular reasons.

  • When reasons which prevent you from the proper use of our software are stated clearly on our official site. (For example, if you request a refund due to the absence of features which we never claimed to provide and which are not listed in the feature list for our software).

  • If your configuration does not meet our minimum system requirements as stated in our FAQ (e.g.: the software does not support your hardware or Operating System (e.g. Macintosh, Windows 98, or external CD/DVD writer). Therefore, it is strongly recommended that you read our FAQ pages carefully before making the purchase.

(3) Refund Is Not Applicable

The refund is not applicable for the following products due to their unlimitation in trial.

  • N/A

Due to the nature of software and online sales, this policy is strictly enforced.

To understand more about our Refund policy, see our FAQ page.