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How Audio4fun.com support the purchased products
 

Support services available for Audio4fun.com's software products

Last updated: 06 May 2013

This policy covers all the terms and conditions of all the support services that Audio4fun.com offers to end user customers who purchased our software products regarding these issues: Software re-downloading, software licensing, software build update, software version upgrade, and technical support services.

Please also understand that:

  • A newly purchased product will have a full support period, when the full support period ends and you want to get further support, you will need to renew your support time. Read the Support Services and the Support Service Renewal parts in the Sales Policy for details.
  • VIP members will follow the terms & conditions in the VIP Member Policy.

Account in the Support Center

Each customer will have one permanent account in the Audio4fun.com's Support Center to store the download link and license information of your purchased product. Each account is identified by the name and the email address that are retrieved from the information you have declared during the ordering process for the product.

Customer who purchases different products with the same name and email address will have one account at the Support Center to manage the license information of those purchased products.

Software Re-downloading

The download link for your purchased software product can be found in your account in our Support Center. However, the valid of the link depends on your support status:

  • Within the full support period, the download link will always be available, and will be updated automatically every time a new build (minor release) of the same product is available on our website - according to the Software Build Updating part below.
  • When the full support period ends, the download link will not available anymore. You need to apply for a support service renewal to access to this link - see the Support Service Renewal part in the Sales Policy for details.

Software Build Updating

The newest updated builds of Audio4fun.com's software products are highly recommended for the best performance of the program. Please be aware that an update of the product due to a new build (minor release) will not lead to a change in your product's license, while an upgrade, because of a new version (major release) or an edition upgrade, often will.

Detailed terms for software build updating are as follows:

  • Within the full support period, updating to all new builds (as opposed to versions - see below) of the same product is free.
  • When the full support period ends, updating to a new build of the same product is then unavailable. You need to apply for a support service renewal for the continuation of the ability to update a product - see the Support Service Renewal part in the Sales Policy for details.

Software License Resetting

The license information is always available in your account in the Support Center. The resetting service of the software's license beyond the updating or upgrading of the product is dependent on your customer support status, as detailed below:

  • Within the full support period, you are entitled to request license resetting support at anytime due to, and limited to, one of these reasons: (1) change of the whole computer, (2) change of hardware of your current computer, (3) change of the software system (Operating System, BIOS update, etc.) of your current computer.
  • When the full support period ends, you need to apply for a support service renewal to continue receiving the support - see the Support Service Renewal part in the Sales Policy for details.

Software Version Upgrading

The newest versions of Audio4fun.com's software products (i.e. major release of the same product) are highly recommended for the best performance, fast customer support services and latest editions of our manuals, help files, FAQs and how-to-use tutorials available at Audio4fun.com.

A version upgrading may or may not require an upgrade fee, depending on your customer support status. Details are as follows:

  • Within the full support period, version upgrading of the same product is free.

  • Within the full support period ends, any version upgrade for the same product is unavailable. You will need to apply for a support service renewal in order to continue to be eligible for future upgrades.

When you have done the support service renewal, your account in the Support Center will be updated with a new download link to the new version's installation file and a new license. Use of the product is subject to acceptance of its software license agreement presented at the time of installation.

See the Support Service Renewal part in the Sales Policy for details.

Technical Support Service

The content for this part is separated to another page for better understanding.

To understand more about our Customer Care policy, see our FAQ page.