e-mailing us a technical support request, please be sure to check
this Help file and our FAQs page for the answers to your questions.
you do not find the solution to your problem, please supply us with
a detailed and complete description of your issue. If it is
possible, describe how your issue or error may be reproduced. Please
include the detailed information about your system, such as the
CPU, RAM, hard disk space available, the
operating system and its version number, and any other
information relevant to the problem.
not attach any files unless