AVnex, owner of Audio4fun.com, has just put their brand new online customer support center into operation for the beginning of August, 2010. The support center is a big improvement in customer service for the company, showing its non-stop efforts to serve its customers better and better. From now on, Audio4fun customers will be able to enjoy better customer service, and feel more confident when purchasing the products from Audio4fun. Visit the new support center at http://support.audio4fun.com/.
It can be said that the new support center helps improve the professionalism as well as the customer care of AVnex. By consolidating all support information and support services into one place, they will improve the quality and increase the speed of the company’s support services, and also make it easier for users to get to where they need to go. In earlier times, customers who wanted to find further instructions on the use of the program (like tutorials, faq’s, etc.) mostly reached the information through links to the product; however the huge amount of information on the site somehow confused them. Concerned about this, the Audio4fun team finally decided to build up a separate customer care center, and they have been successful. Now, all customers can feel more comfortable when coming to Audio4fun.com. If they want to purchase or learn more about the products of Audio4fun, they just visit its online store. Once they need any help or support on the products, they just go to the support center. It’s more convenient and time-saving.
The new support center provides instructions and support information for all the products of Audio4fun. It features a system of tutorials and FAQs about all the products, which is organized in a more logical way in comparison to the old tutorial and FAQ system on Audio4fun.com. The system is divided into two sections: commercial products and free products. Each section is classified by product lines, which helps users easily and quickly find the support information for their product. Another remarkable feature of the new support center is that it provides users with a convenient search tool that is available throughout the site to help them, at any time, to find any topic or information they want. The site also supports Live Chat Support and contact information so that users can directly contact the support team at Audio4fun.
In the new support center, the support forum also includes specific, well-organized topics for each product. Users register, then log in to find the topics they need, exchange their ideas, ask questions and get answers about their specific product, or find help and support; they can even give their suggestions and feedback regarding the product. All the questions of users about all the products and technical problems will receive prompt and professional attention from the support team. With the 24/7 updated homepage, users will easily and quickly find a lot of interesting information about the products of Audio4fun, as well as updates, new releases, new tutorials, the latest or popular forum topics, the latest testimonials, update logs, and other useful IT and hi-tech information on the site. Users can follow the updates of Audio4fun on its social network channels such as Facebook, Twitter, and YouTube by using the added in social network links, or by subscribing to AVnex’s newsletters.
”Customer service is one of the core factors that make the value of a product. A product without service and support looses most of its value to us. We understand that and we are always concerned about how to serve our customers better,” shared Tracy Norman, Head of Brand Management of Avnex, “After many months of hard working, we can finally launch our new customer service center. Of course, it will need further improvements to adjust to changing customer demands,” Norman added, “However, we believe the new center has now made it easier for users in every way, either in understanding more about the programs, or making better use of them. We really hope our customers are pleased with it, and feel more confident when purchasing our products.” For more information about the software products and the services provided by AVnex, please visit their home page www.audio4fun.com.
Throughout many years of development, Audio4fun has been promoting audio and video software technologies and specializing in three core areas: Audio and Video Morphing Algorithms, Audio and Video Stream Interception, Audio and Video Real Time Effecting. Its strategic products include Voice Changer Software, Music Morpher, Webcam Morpher, and Video Morpher. All the products of Audio4fun are detailed at //www.audio4fun.com/. From 2006, Audio4fun has been extending their business model to encompass Internet users who want a richer social networking experience. See //www.make4fun.com/ for more details.
By Eric McDaniel